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Return & Refund Policy

Thanks for shopping at Fans of Paws

If there's been a problem with your order (product not as described, low quality, lost delivery or damaged item/items) we're here to help.

If the product you receive is not as described or low quality you may return it and receive a full refund.

To be eligible for a refund, your item must be unused and in the same condition you received it. It must also be in the original packaging.

If you decide to get a refund you must email us at support@fansofpaws.com in 14 calendar days after your order was received. We will provide you with the information to return your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, you will get a full refund.